Refund, Return & Cancellation Policy

This policy explains when orders from Rameswaram Karuvaadu may be cancelled, replaced, returned or refunded, including special considerations for packaged food and seafood products.

1. Order cancellation before dispatch

You may request cancellation before the order is dispatched. Contact us as soon as possible with the order number and registered mobile number. If cancellation is accepted, any eligible prepaid amount will be refunded to the original payment method.

2. Cancellation after dispatch

Once an order has been handed to the courier, cancellation may not be possible. If a shipment is returned to us because of refusal, incorrect address, repeated delivery failure or customer unavailability, actual shipping/return costs may be deducted where permitted by law.

3. Damaged, incorrect, missing or quality-affected products

Please notify us within 48 hours of delivery if the package or product is damaged, leaking, incorrect, missing, expired or materially different from the confirmed order. Provide:

• order number and registered mobile number;
• clear photographs of the outer packaging and affected item;
• an unboxing video, where available;
• a brief description of the issue.

4. Eligible resolutions

After verification, depending on the issue and stock availability, we may provide a replacement, partial refund, full refund or another reasonable resolution. We may request that the affected product and packaging be retained until the claim is reviewed.

5. Non-eligible cases

• change of mind after delivery;
• issues reported outside the reasonable reporting window without evidence of a latent defect;
• damage caused by improper storage after delivery;
• minor natural variation in colour, size, shape or appearance of seafood products;
• incorrect address or recipient details supplied by the customer, except where the error was caused by us.

6. Refund processing timeline

Once a refund is approved, we normally initiate it to the original payment method within 5–7 business days. The bank, card network, UPI provider or payment gateway may require additional time to credit the amount.

7. Payment debited but order/payment not confirmed

If your account is debited but the payment is not successfully confirmed, the payment provider or bank may automatically reverse the transaction. If the amount is not reversed within the provider's normal timeframe, contact us with the payment reference so we can assist with reconciliation.

8. Contact for cancellations/refunds