Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: 3 August 2026

Thank you for shopping with Rameswaram Karuvaadu. We carefully process and securely pack every order to deliver authentic Rameswaram dry fish safely to your doorstep.

1. Order Processing

  • Orders are processed within 3 business days after successful payment confirmation.
  • Business days exclude Sundays and public holidays.
  • Orders placed during holidays, promotional periods or unexpected high demand may require additional processing time.

2. Delivery Locations

We currently deliver:

  • Across India
  • United States of America
  • United Kingdom
  • United Arab Emirates

Delivery availability is subject to courier serviceability, customs regulations and food-import restrictions at the destination.

3. Shipping Charges

Shipping charges are calculated according to:

  • Delivery location
  • Total weight and size of the order
  • Selected shipping method

The applicable shipping charge will be displayed at checkout before payment is completed.

4. Estimated Delivery Time

After dispatch, the estimated delivery periods are:

  • Within India: 1–7 business days
  • International orders: 10–20 business days

These timelines are estimates. Delivery may be delayed due to weather, public holidays, courier disruptions, remote-location serviceability, customs clearance or other circumstances beyond our control.

5. Order Tracking

Once your order is dispatched, the tracking details will be shared through the registered email address or mobile number. Customers can track the shipment using the courier partner’s tracking facility.

6. Delivery Address

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name
  • House or building details
  • Street and locality
  • City, state and PIN/postal code
  • Active mobile number

Rameswaram Karuvaadu will not be responsible for delays or failed delivery caused by an incorrect or incomplete address. Additional shipping charges may apply if an order must be resent.

7. International Orders

International customers are responsible for any customs duties, import taxes or additional charges imposed by the destination country. These charges are not included in the product price or shipping fee.

Customs clearance and applicable food-import regulations may affect delivery time. Customers are advised to confirm their local import requirements before ordering.

8. Damaged or Missing Products

Please inspect the package immediately after delivery. If the parcel or any product is damaged, missing or incorrect, contact us within 2 days of delivery.

Please provide:

  • Order number
  • Photographs of the outer package
  • Photographs of the damaged or incorrect product
  • An unboxing video, if available

After verification, we may offer a suitable replacement or refund in accordance with our Return and Refund Policy.

9. Lost or Delayed Shipments

If an order is significantly delayed or shown as delivered but has not been received, please contact us. We will coordinate with the courier partner and provide an appropriate resolution after investigation.

10. Shipping Restrictions

Certain products or destinations may be subject to courier, customs or regulatory restrictions. We reserve the right to cancel and refund an order if delivery is unavailable or legally restricted.

11. Contact Us

For shipping and delivery assistance, contact:

Email: care@rameswaramkaruvaadu.com
Website: www.rameswaramkaruvaadu.com